Segments are just groups of contacts that have something in common. Segmentsįor less privileged communications, like communicating sudden office closures or letting patients know that a different doctor will be replacing their usual provider that day, segments can come in handy. Just schedule out each patient’s reminders using the clock icon within your SimpleTexting Inbox and move on to the next task - your patients will get their text when it’s time to get ready for their appointment or take their medication. These are perfect for sending out appointment reminders and prescription notification texts to your patients. This automation helped the CFC team respond quickly to prospective donors and provide a better experience for them. So, if someone fills out CFC’s web form for egg donations, they would receive an automated text with information on becoming an egg donor. Using autoresponders will help you reduce the risk of forgetting to send out those details, and it’ll also lighten your workload.Ĭanadian Fertility Consulting (CFC) integrated our SMS platform with Salesforce to automatically send text messages to prospective donors based on their interests. That means you can set up messages that contain all the necessary details for HIPAA compliance immediately after new contacts join your texting lists. Here are some features to look for in a medical text messaging platform:Īutoresponders are messages that you set to send at a specific time after new Since standard SMS apps, like the one you use to text friends and family, don’t allow you to easily manage or schedule texts, you’ll want to use an app-to-person (A2P) texting platform. Now, let’s look at the essential steps involved with sending HIPAA-compliant text messages. We’ve covered what you can and can’t include when sending SMS to patients with a business texting platform. When in doubt, don’t send protected health information out. Phones may be lost or stolen, putting patients’ personal and health information at risk. While some business text messaging services like ours encrypt messages, SMS is not considered to be a secure form of communication under HIPAA. The patient understand the risk of discussing personal information over an unencrypted messaging channel.The patient has given you express consent to send them texts.The message doesn’t contain one of the 18 personal identifiers, according to the §164.514 provision of the HIPAA privacy rule.Text messages, like emails, are HIPAA-compliant if they don’t contain PHI, since including that information would be a violation of the Privacy and Security rules. There’s no explicit HIPAA text messaging policy, but there are rules that apply to electronic communications in the healthcare industry as a whole. You’re probably not going to like this answer, but: it depends on what information is in the message. Please note that this advice is for informational purposes only and is neither intended as nor should be substituted for consultation with appropriate legal counsel and/or your organization’s regulatory compliance team. HIPAA Compliant Texting Examples and Templates.Sending Protected Health Information via Text Message. ![]() To understand when text messaging is and isn’t HIPAA-compliant, we put together this guide to help you navigate HIPAA-compliant texting. Thankfully, there are a lot of compliant ways that healthcare organizations can use SMS. ![]() It’s no wonder we get a lot of questions about whether texting is HIPAA-compliant. Penalties for violating HIPAA can run as high as $50,000 per day. These standards for patient privacy apply because of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). While it’s often quicker and more convenient to message patients about payments and upcoming appointments through SMS and email, you can’t legally send personal, identifiable information through these unsecure channels. It might sound like an inefficient way to message patients, but this assortment of messaging channels helps medical professionals comply with U.S. ![]() Healthcare facilities communicate with patients through multiple channels.įor example, patients may receive appointment reminders via email and text messaging but are invited to discuss their health conditions and treatment through a password-protected communication platform.
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